Zoom support
Need help with Zoom?
Find a quick answer below or email support@velanir.ai.
Support availability
- Support hours
- Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays.
- First response
- We respond to Zoom support requests within one business day.
Before contacting support
Include the email address associated with your Velanir account, the Zoom account email you intended to connect, what you expected to happen, and the approximate time of the issue. Do not send passwords or verification codes.
Quick help
Zoom does not connect
Make sure you are signed in to the Zoom account you want to use. Return to the coworker's Connections page, choose Zoom, and complete the steps shown by Zoom.
The wrong Zoom account is connected
Disconnect Zoom in Velanir, sign out of the account you do not want to use, then return to Connections and choose Zoom again.
A recording or meeting note is missing
Wait for Zoom to finish processing the cloud recording, then refresh the Zoom connection in Velanir. Summaries and transcripts also depend on your Zoom plan and meeting settings.
Remove Zoom access
Disconnect Zoom from the coworker's Connections page. You can also remove Velanir from Added Apps in the Zoom App Marketplace. After you disconnect, Velanir can no longer use that connection to access Zoom. Your meetings and recordings stay in Zoom.