App support
Velanir Zoom app support
For help adding, reconnecting, or removing the Velanir Zoom app, email support@velanir.ai.
Before contacting support
Include the email address associated with your Velanir account, the Zoom account email you intended to connect, what you expected to happen, and the approximate time of the issue. Do not send passwords, OAuth tokens, client secrets, or one-time codes.
Troubleshooting
Authorization does not complete
Confirm that you are signed in to the intended Zoom account, allow pop-ups for Velanir, and try adding the app again. If you denied access, restart the connection from Velanir.
The wrong Zoom account is connected
Disconnect Zoom in Velanir, sign out of the unintended Zoom account, then reconnect and authorize the correct account.
The connection has expired
Disconnect and add the app again. Velanir uses Zoom refresh-token rotation, but a removed, revoked, or otherwise invalid authorization must be re-established by the user.
Remove the app or request deletion
Disconnect Zoom in Velanir or remove Velanir from Zoom Marketplace under Manage, then Added Apps. For a separate deletion request, contact support from the email associated with your Velanir account.